Last updated: October 1, 2026
Every item from InkWell Apparel is printed to order with your design. Because of this, we handle returns a little differently from a regular store. Please read this policy before you order.
Shipping
We ship across Canada and to the United States with Canada Post. Shipping cost is calculated at checkout based on your address and the weight of your order. Once your order ships, you will receive an email with a tracking number.
Production starts after your order is confirmed and your artwork is approved. If there is a problem with your file, we will contact you before printing.
Custom items cannot be returned
Since each product is made just for you, we cannot accept returns or exchanges for change of mind, wrong size or colour chosen, or spelling mistakes in the design you submitted. Please check the size chart, colour and your artwork carefully before placing your order.
Damaged, defective or misprinted items
If your order arrives damaged, has a printing defect, or is not what you ordered, we will make it right with a free reprint or a full refund. To request this:
- Contact us at info@inkwellapparel.net within 7 days of delivery.
- Include your order number and clear photos of the problem.
- Do not wash or wear the item before contacting us.
If we ask you to send the item back, we will cover the return shipping cost.
Lost or late packages
If your tracking shows no movement for several days or your package is marked delivered but you did not receive it, contact us and we will open a claim with Canada Post and help you resolve it.
Cancellations
You can cancel your order for a full refund if it has not gone into production yet. Once printing has started, we cannot cancel the order.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear.
Contact
InkWell Apparel
2220 Midland Ave., Unit 79AP, Toronto, ON M1P 3E6
info@inkwellapparel.net